Incident Response Playbook for OpenClaw Mission Control
A startup-ready incident response playbook for OpenClaw mission control environments, from detection to recovery.
Define severity with operational triggers
Severity labels should map to objective triggers such as queue growth rate, critical workflow blockage, or customer-facing downtime.
Objective triggers reduce escalation debate and improve reaction speed during stressful events.
Use a fixed command structure
Assign incident commander, operations lead, and communication owner roles before incidents happen.
A fixed structure prevents role confusion and keeps response work parallelized.
Recover in stages
Stabilize critical workflows first, then recover standard operations, then clear background backlog.
Stage-based recovery ensures that service restoration follows business priorities.
Document and codify
Every incident should produce one system change: policy rule, alert threshold, or runbook update.
This turns incidents into reliability investments rather than recurring firefights.